Use chatbots in any area or industry.
Domain bots are bots that are independent of external messaging services such as WhatsApp, Messenger, Slack or MS Teams. The chat window is embedded within a website, for example one belonging to your company, university or organisation. A chatbot is placed in the form of a widget (chat window) which, on its own or after being clicked on by the user, starts a conversation without leaving your website. It is also possible to create a dedicated website for your chatbot within the Emplocity domain. It can be prepared and branded according to the chatbot's objectives and purpose.
The Emplocity platform allows you to build chatbots according to your needs and expectations, regardless of the industry you represent. Chatbots automate and streamline communication as well as simple, repetitive tasks both in business and in other areas of life. Some industries adopt new technologies more easily and quickly, seeing the need to develop and make it easier for customers/users to use their services. The industries that most readily implement domain chatbots are:
and communication between employees. Gather all company information, procedures, regulations in one place and save your employees time.
a chatbot gives you seamless real-time contact and immediate processing of customer enquiries, without involving your staff.
whenever a user is looking for information about your products and services, in a convenient and user-friendly way, on a phone, computer or tablet.
thanks to the possibility of presenting the offer in one place. From the chat level, the user learns about the offer, matches it to themselves and completes the purchase.
the chatbot learns your customers' preferences and needs and presents them with a personalised offer, answers individual questions and remembers the history of their enquiries.
The information provided by the chatbot is reliable and up-to-date, thanks to the integration with the company's internal systems. If the chatbot does not know the answer to a question it will inform you and then pass it on to the appropriate person within the organisation.
A chatbot will allow you to communicate directly and conveniently with your customers in a form they like. Invite them to competitions, collect feedback, update them in the chat window, via email or text messages.
Greeting customers, making appointments, receiving complaints, verifying applications are examples of tasks that a Virtual Assistant or Advisor will perform for you.
in the form of interactive FAQs, where a chatbot answers a pool of repetitive, standard customer questions, of which there can be up to several hundred a day.
or create your own domain bot
Expand your service portfolio with an intelligent chatbot, build positive user experiences and achieve your business goals. By offering a solution under your own brand, you will create an image of a professional. Your customer will associate the solution you choose with your organisation, not its creator. You will build a consistent business communication model. You will benefit from our know-how, avoiding the risks of errors and mistakes that could arise when creating your own tool from scratch.
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