SOLUTIONS / CUSTOMER SERVICE

Improve the quality and responsiveness of Customer Service.

Let the quality of Customer Service be your showcase.

An intelligent chatbot is a perfect tool to achieve this.

Serve your customers faster and better by using conversation interfaces based on artificial intelligence and machine learning in your operations. Emplocity's chatbot, with its ability to integrate with your company's internal systems, will be able to resolve concerns in a split second and respond in real time. The Emplocity platform gives you the opportunity to create your own chatbot which, constantly trained on your data, will practically unattended increase the scope of its competence.

It works! An intelligent chatbot helps with customer service because:

confirms customer identity
recognises categories of enquiries
understands natural language
measures satisfaction levels (NPS)
uses customer data and preferences
keeps the context of the speech
operates in real time
performs multiple operations simultaneously

See proposed scenarios for customer service:

Automation of service and customer care

Improve and speed up customer service by collecting orders and performing tasks automatically. The chatbot will naturally talk to your customers and solve their problems.

Receiving customer complaints

Increase satisfaction with your business by streamlining the complaints process. Availability 24/7 or a response to a complaint in seconds is the service your customers expect.

Automatic order processing

A simple customer or order identification is enough for the chatbot to answer questions, provide order status or send an invoice. And all this in integration with your systems.

Go beyond simple questions and answers.

Use a chatbot based on the Emplocity Platform.

Define a measurable goal.

The effective operation of a chatbot depends on good planning and the preparation of a sufficient number of small, measurable goals. It is on the basis of their implementation that efficient learning of artificial intelligence will be possible.

Create conversation scenarios.

Thanks to the structural blocks we have prepared, you will be able to build chatbot scenarios quickly and efficiently. You will use trained databases or create your own.

Run, measure and optimise.

Add the chatbot to its destination. Whether it's a landing page, an entire website or a selected tab, you have popular solutions that we integrate with.