How does Intelligent Automation work?

Intelligent automation combines robotic process automation (RPA) with artificial intelligence (AI) algorithms, allowing companies to maximise the benefits of digital transformation. Emplocity is targeting hyper-automation including RPA, AI, but also virtual assistant functionality and advanced cognitive tools - all within the Emplocity Platform, which enables companies to deploy their own automation solutions in an easy, fast, non-coding way.

AI Planner

This is an autonomous artificial intelligence behaviour planner that is a key element of automation in the Emplocity Platform.

It demonstrates autonomous action - it is able to plan tasks, make decisions and optimise its actions, leading the conversation to ensure that the user achieves their goal.

Reading the user's intentions

in the form of a code provided by a conversational engine that understands human speech and the commands given to it by the user using a conversational interface.

Execution of actions

both predefined and not predefined - they were created by the user during the conversation.

Integration with systems

external systems and applications used by the customer through the API in order to provide the user with a personalised response.

Recognising user preferences

through the use of hierarchical goal networks (HTNs) in the HGN variant, thus providing scalable learning of the user preference algorithm.

Communication with the knowledge base

to find the answer to the user's question, and if there is no answer, it classifies the query and sends it to the person responsible for that area, enabling automated expansion of the knowledge base.

Pursuit of the user's goal

in the form of answering a question, sending the required document, redirecting to the right person - all in the form of a natural conversation with the user in a chat window.

Check out the areas we automate:

Recruitment

answering questions from candidates
preselection of candidates
employer branding
onboarding of employees

HR and Payroll

communication with employees
salaries, payslips
benefits, training
employee surveys

Administration

booking of rooms, meeting dates
internal communication
document flow
automation of purchasing processes

IT

helpdesk
first-line support
user onboarding
support in the use of applications

Customer Service

FAQ
complaints management
management order processing
loyalty campaigns

Sales and Marketing

generation of sales leads
personalised communication with customers
recommendation of products and services
multi-channel marketing

Define a goal and scope for automation.

Start by setting goals and key performance indicators for the solution - so that it meets the individual needs of your business and solves real problems for your employees.

Configure your own solution effortless.

Use Emplocity's ready-made, customisable products or build your own virtual assistant based on our prepared action blocks and predefined conversation scenarios.

Run, measure and optimise your chatbot.

Provide the chatbot to your employees, customers, suppliers, candidates to build positive user experiences and streamline processes within your organisation.