Benefit from a simple, universal user interface for all automated business operations.
More than half of users prefer text-based communication channels because of the convenience of use.
Most internet users prefer to direct queries to companies via a chatbot rather than by phone or email.
Almost half of users used a chatbot to learn about a company's offer or to report an error/failure.
Multi-channel communication using a single tool that the user knows very well - from any device (computer, phone, tablet), 7 days a week, 24 hours a day.
Quick access to information here and now, without having to search through unstructured resources or wait for an answer. The average wait time for a chatbot response is only 3 seconds.
The neutral nature of the conversation encourages the user to ask questions, without fear of being judged they can ask about any issue several times.
Convenient and intuitive form of communication - in the form of a conversation with a chatbot that understands the natural language of speech, if necessary confirms the context and quality of the answer given. Allows access to information from a single tool.
The ability to personalise the user experience in the form of personalised recommendations, answering personalised queries to create a more personal atmosphere and resulting in a better UX (User Experience).
The information provided by the chatbot is reliable and up-to-date, thanks to the integration with the company's internal systems. If the chatbot does not know the answer to a question it will inform you and then pass it on to the appropriate person within the organisation.
Start by setting goals and key performance indicators for the solution - so that it meets the individual needs of your business and solves real problems for your employees.
Use Emplocity's ready-made, customisable products or build your own virtual assistant based on our prepared action blocks and predefined conversation scenarios.
Provide the chatbot to your employees, customers, suppliers, candidates to build positive user experiences and streamline processes within your organisation.
Ta strona korzysta z ciasteczek opartych na sztucznej inteligencji, aby zapewnić najlepsze doświadczenia zapoznaj sie z Ciasteczkową polityką